Delivery

Subscriptions

We hate to leave our four-legged customers hanging. Which is why we use DPD’s next day delivery service to deliver all subscription orders valued at £25 or more for FREE. This is a trackable service that provides you with a 1-hour delivery timeslot on the day of your delivery.

All subscription orders under £25 will be delivered by Hermes 48 Hour service for a flat fee of £3.50.

One-off purchases

Just picking up an item or two? No worries! All one-off purchases valued at £25 or more will be delivered FREE of charge by Hermes 48 Hour service.

Purchases under £25 will also be delivered by Hermes 48 Hour but for a flat fee of £3.50.

Trial Bags

Great new dog lovers! We deliver all of our trial bags FREE of charge through Royal Mail. These puppies usually take 2-3 working days to arrive after being dispatched from our warehouse located in… wait for it… Barking.

Dispatch times

Pet parents take note! Orders placed BEFORE 12pm will be dispatched that same day.

Meanwhile, all orders placed AFTER 12pm will be dispatched within 1 working day. (This means that if you place an order after 12pm on Friday or anytime on Saturday or Sunday, your order won’t be dispatched until Monday).